Refund & Returns Policy

1. Eligible returns

You may request a return of eligible non-food merchandise within 30 days after delivery. To qualify for a change-of-mind return, the item must be unused, unopened where originally sealed, and in its original packaging with its labels and included accessories.

Please provide an order number or other proof of purchase. We do not charge a restocking fee for an approved eligible return.

2. Food, candy & personalized gifts

Because of their nature, the following items are not eligible for change-of-mind returns:

• Food, candy, beverages, and other consumable products, whether opened or unopened.
• Personalized or made-to-order gifts, including custom-built gift boxes, candy boxes, and care packages.
• Personalized greeting cards and other items made with your supplied wording or selections.
• Products clearly marked final sale before purchase.

3. Damaged, defective, incorrect or missing items

Please inspect your delivery and contact us promptly if there is a problem. Include your order number, a description of the issue, and photos of the affected item and packaging where useful. Keep the products and packaging until we provide instructions.

We will review the issue and arrange an appropriate resolution, which may include a replacement, a refund for the affected item, or a full refund when appropriate. If a return is necessary because we sent the wrong item or an item arrived damaged or defective, we will arrange or cover the necessary return shipping.

You do not need to mail food or damaged items back unless we specifically ask you to do so. Please do not consume a product if its safety or packaging integrity is in question.

4. How to request a return

1. Email [email protected], call 267-730-3770, or use our contact form.
2. Include your order number, the item you wish to return, and the reason for your request.
3. Wait for our response with eligibility information and return instructions, including the correct return address.
4. If approved, package the item securely and follow the instructions provided. We recommend keeping your shipping receipt and using tracking.

Please contact us before mailing an item back. Sending an item without contacting us does not by itself establish eligibility for a refund.

5. Return shipping & original shipping charges

For an approved change-of-mind return, you are responsible for return shipping costs. Original shipping charges are not refunded for those returns.

When the return or refund is due to our error, a damaged or defective product, or another issue for which we are responsible, we will include applicable shipping charges as appropriate to the resolution. This policy does not limit any refund of shipping charges required by law.

6. Refunds

After receiving and inspecting an eligible return, or reviewing an order issue that does not require a physical return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 7 business days of approval, or sooner when required by law. Your bank or payment provider may take additional time to display the credit.

A partial return or issue affecting only part of an order may result in a refund for the affected portion rather than the entire order. Refunds reflect the amount actually paid for the refunded items, including applicable discounts and taxes.

7. Exchanges & gifts

If you would like a different item, contact us to discuss whether an exchange is available. Exchanges are subject to return eligibility and product availability.

If you received an item as a gift, contact us with the order details you have. We can help review the available options. Any payment refund is normally returned to the purchaser’s original payment method.

8. Order changes, cancellations & shipping problems

Contact us as soon as possible if you wish to change or cancel an order. Our ability to make changes depends on whether preparation, personalization, or shipping has begun. We will confirm whether your request can be accommodated.

If we cannot fulfill an order, we will notify you and refund the payment for any items we cannot supply. Where shipment is delayed and applicable law requires a choice between accepting the delay or canceling for a refund, we will provide that choice.

If your order has not arrived or tracking shows a delivery you did not receive, contact us with your order number and any tracking information. We will review the situation with you. See our Shipping Information page for additional guidance.

9. Military care packages

The same return eligibility and order-issue process applies to military care packages. Custom-built packages and food items are not eligible for change-of-mind returns, but please contact us about damaged, incorrect, or missing contents.

Every package sent to an APO, FPO, or DPO address receives reduced pricing. If a refund is approved, it is based on the amount actually paid. Please contact us before arranging a return from a military address.

10. Your consumer rights

This policy describes our voluntary return process and does not limit rights or remedies available under applicable law.